1. General
• Nailzone Gift Cards are issued by Nailzone and can be redeemed only at Nailzone Penrith and Nailzone Hurstville.
• Purchasing or using a Gift Card means you accept these Terms & Conditions.
• Gift Cards cannot be used to buy other gift cards.
2. Value & Expiry
• Gift Cards are sold in $50 increments.
• Valid for 2 years from the date of purchase.
• Expired Gift Cards cannot be used, extended, or refunded.
3. Redemption
• Gift Cards can be redeemed for any salon service at Nailzone.
• No partial redemptions — the full value must be used in one visit. Any unused value is forfeited.
• Gift Cards cannot be exchanged for cash or used as credit.
• If the service cost is higher than the card value, the difference must be paid at the appointment.
4. Collection & Ownership
• Gift Cards are physical cards and must be collected in-store.
• Customers must show proof of purchase to collect their card.
• Once collected, the card becomes the customer’s responsibility.
• Nailzone is not liable for lost, stolen, or damaged cards after collection.
5. Returns, Refunds & Exchanges
• All Gift Card sales are final.
• No refunds or exchanges for change of mind.
• Refunds are only considered for genuine purchase errors (e.g., duplicate charge or incorrect amount issued).
• Refunds for valid errors will be returned to the original payment method.
6. Booking & Usage Conditions
• Possessing a Gift Card does not guarantee appointment availability – bookings must be made online or by phone.
• The physical card must be presented at the appointment to redeem value.
• Standard Nailzone cancellation and no-show policies apply.
• Gift Cards cannot be used for late cancellation fees, no-show fees, or retail product purchases unless stated otherwise.
7. Lost, Stolen, or Damaged Cards
• Cards are not replaceable without valid proof of purchase and verification that the card has not been redeemed.
• Nailzone may, at its discretion, reissue a card only if it has never been used.
• Damaged cards may be replaced if the card number can be verified.
8. Fraud & Misuse
• Nailzone may refuse redemption or cancel a Gift Card if misuse, tampering, or fraud is suspected.
• Any unauthorised alteration of value or card details will result in cancellation without refund.
9. Liability
• Nailzone is not responsible for:
– lost, stolen, or damaged cards after collection
– unauthorised use
– delays caused by technical issues
• To the extent permitted by Australian Consumer Law, Nailzone’s liability is limited to replacing a valid, unused card.
10. Amendments
• Nailzone may update these Terms & Conditions at any time.
• The version posted on the website at the time of purchase will apply.
